Frequently asked questions

Answers to Your Common Queries: Frequently Asked Questions

Explore our Frequently Asked Questions section for quick and informative answers to commonly raised queries. Find insights on a variety of topics, from reservations and services to policies and amenities. If you have questions, chances are we have the answers here. Simplify your experience with our comprehensive FAQ guide

Reservation

Which are check-in and check-out time limits?

Check in time is after 2pm. Check-out time is 11am. We know that work and life don’t always go to plan, so if you’d like to extend your stay beyond this time, please contact Reception.

Is there a cancellation policy for reservations?

Our cancellation policy varies, and details can be found during the booking process or by contacting our reservations team.

Rooms

Amenities & services

Is Wi-Fi access available? Is it free?

Yes, Wi-Fi access is available at the hotel. Please check the hotel compendium on check in for specific details regarding Wi-Fi accessibility.

What amenities are available in the rooms?

Rooms are equipped with essentials, including toiletries, an iron and ironing board, a mini-bar and tea and coffee making facilities.

Do you have a fitness center on-site?

Yes, we have a well equipped fitness center on level 3. We also have available yoga mats, light weights and Swiss balls for in-room use.

Do you have a Wellness spa on-site?

Yes, we Vie Spa with a full compliment of massages and treatments located on level 1 which is available for guests and visitors. Booking for Vie Spa treatments is advisable at https://ap.spatime.com/pmci4870/5086674/home?_ga=2.8505020.828275779.1706657012-2003383833.1686694614.

Luggage

Restaurant

Are there nearby dining options?

Coco’s Kitchen & Bar is our on-site restaurant, and there are various dining options within walking distance. Food can also be ordered in-room or from the Pool bar on level 3.

Spa

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